Privacy Policy

Last Updated: 9/29/23

Welcome to Liftoff ("we," "our," or "us"). Protecting your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our platform ("Platform"). By accessing or using our Platform, you consent to the practices described in this Privacy Policy. Please take the time to read this Privacy Policy carefully.

1. Overview: Nonprofit Liftoff values your privacy and complies with this Privacy Policy. By using the Platform, you consent to this policy. We may change this Privacy Policy over time, so please check it periodically for updates.

2. Types of Information Collected: We may collect two types of information from you:

• Personal Information: This includes data by which you may be personally identified, such as your name, email address, mailing address, phone number, employer, job title, and department.

• Non-Personal Information: This includes data that doesn't identify you personally. If you browse our Platform without providing personal information, we collect information about your visit that doesn't identify you personally.

We collect information in the following ways:

• Directly from You: When you subscribe to newsletters, create an account, make purchases, or request information, we collect personal information such as your name, contact details, billing and shipping information, and account credentials.

• Automatically: We use technologies like cookies, pixel tags, and similar technologies to collect information about how you interact with our Platform.

3. How Personal Information Is Used: We use Personal Information for various purposes, including:

• Functionality and Development: Personal Information is used to provide, personalize, and enhance the Platform and other services we offer. It includes network connectivity, usage analysis, diagnostics, and security features.

• Customer Support: We use Personal Information to provide customer support and verify eligibility for promotional offers.

• Business Operations: Personal Information is used for accounting, auditing, billing, fraud prevention, and other business operations.

•Communication: We use contact information to send messages, provide services, respond to inquiries, and send marketing materials in accordance with your preferences.

•Advertising and Marketing: Personal Information, combined with information about your interactions with our content, is used for personalized content and to analyze advertising and marketing campaign effectiveness.Statistical Analysis: We compile Platform statistics into traffic reports to improve user experience.

Voluntarily Shared Information: When engaging in certain activities through our online and mobile resources, you may be requested to provide us with personal information about yourself. This personal information includes identifiers such as your name, email address, physical address, and phone number, as well as professional details like your business affiliation and financial account information such as credit card details. It's important to note that we do not sell, rent, or trade voluntarily shared personal information with third parties.

If you prefer not to disclose this type of personal information, you have the option to abstain from participating in activities on our online and mobile resources that require such data. In such cases, you may opt to communicate with us via telephone or regular mail instead. The decision to participate is entirely voluntary. While choosing not to participate may limit your access to certain features of our online and mobile resources, it will not impact your ability to access general public information available on these platforms.

Here are some of the ways you may voluntarily provide us with your personal information and how we utilize it:

• Emails and Online Forms: When you send us an email or complete an online form to contact us, any personal information present in your message or attached to it, such as your email address, home address, or phone number, will be retained by us. We use this information to respond directly to you and process your request. Depending on the provided personal information, our communications may be in the form of emails, telephone calls, and/or text messages. Additionally, we may send you information about products or services we believe may interest you.

• Account Registration: When you register for an account, or if you register your child for a sub-account, you provide us with personal information such as your name and email address (or your child's name and email address), which we then retain. This information is used to create and manage your account, and in some cases, we establish a password and profile to facilitate communication with you and any sub-accounts you have created via email.

• Event Registration: If you register for events, conferences, or programs that we host directly (rather than through a third-party event manager with its own privacy policies), you may be required to submit the types of identifiers mentioned earlier. If the event has associated fees, we may also request credit card or other financial information. This information is used to register you for the event and send you event-related communications.

• Subscription to Our Service: Any information provided by our customers is used to fulfill our contractual obligations and provide the products and services they have purchased. This data is also utilized to manage customer accounts and facilitate communication with them.

• Social Media and Community Features: Some of our online and mobile resources may offer features similar to social media platforms, enabling users to post messages, comments, and upload images or other files. Should you choose to utilize these features, the information you post, including your screen name and any other personal information, will be publicly accessible and not covered or protected by this statement.

User Beware: External Sites, Apps, Links and Social Media

We maintain a presence on one or more external social media platforms such as Twitter, Facebook, YouTube and LinkedIn. We may further allow features of our online and mobile resources to connect with, or be viewable from, that external social media presence. Similarly, our online and mobile resources may contain links to other websites or apps controlled by third parties.

We are not responsible for either the content on, or the privacy practices of, social media platforms, or any third party sites or apps to which we link. Those apps, sites and platforms are not controlled by us and therefore have their own privacy policies and terms of use. If you have questions about how those apps, sites and platforms collect and use personal information, you should carefully read their privacy policies and contact them using the information they provide.

4. Legal Basis (EEA and UK Visitors): If you are in the European Economic Area (EEA) or the United Kingdom (UK), our use of Personal Information is based on consent, contract fulfillment, legal obligations, or legitimate interests. We will inform you when collecting data for legal or contractual purposes.

5. Retention of Personal Information: We retain Personal Information for as long as necessary, considering its purpose, legal requirements, and your rights. You can request data deletion in certain cases.

6. Protection of Information: We employ reasonable and appropriate security measures to protect Personal Information. While we strive for security, no system is 100% secure. Report security concerns to us immediately.

7. Sharing of Information: We do not share information with affiliates, suppliers, partners, and third parties for any purposes, including advertising, legal compliance, and security.

8. Children's Information: We do not knowingly collect information from children under 16. If we learn of such information, we take steps to delete it.

9. Links to Other Websites: We are not responsible for the privacy practices of linked websites and services.

10. Do Not Track: Our Platform does not respond to "Do Not Track" signals.

11. Your Legal Rights (EU): European users have rights to access, correct, delete, or restrict their Personal Information. They can also object to processing and withdraw consent.

12. International Compliance: We may transfer Personal Information globally, adhering to applicable laws and frameworks.

13. Data Privacy Framework: We comply with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework.For further information or to exercise your rights, please contact our Data Protection Officer at 1 Caldwell Lane, Avondale, PA 19311.

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*We are committed to empowering nonprofits to achieve their financial goals, including reaching million-dollar revenues. However, it's important to note that success in fundraising and revenue generation can vary widely depending on numerous factors, including the nonprofit's specific mission, strategy, and external economic conditions. While we provide valuable guidance and support, we do not guarantee or imply a particular financial outcome. It's crucial for nonprofit organizations to actively involve their founders, boards, and stakeholders in the decision-making process and take proactive steps to maximize their financial potential. Nonprofit success often relies on the dedication and collaborative efforts of the organization's leadership and supporters. Terms of Use | Privacy